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  1. Driven to Delight Driven to Delight

    Driven to Delight

    Joseph A. Michelli
    McGraw-Hill Education
    08.12.2015

    A Wall Street Journal bestsellerWhy are Mercedes-Benz customers so loyal and passionate? Because ...

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    37,50 €
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  2. Prescription for Excellence Prescription for Excellence

    Prescription for Excellence

    Joseph Michelli
    McGraw-Hill Education
    24.05.2011

    The Secrets to Long-Term Business HealthLike any business, a hospital must be true to its core va...

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    37,50 €
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  3. The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

    The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton

    Joseph Michelli
    McGraw-Hill Education - Europe
    16.07.2008

    Discover the secrets of world-class leadership!When it comes to refined service and exquisite hos...

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    27,50 €
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  4. The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

    The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

    Joseph Michelli
    McGraw-Hill Education - Europe
    05.10.2006

    WAKE UP AND SMELL THE SUCCESS!You already know the Starbucks story. Since 1992, its stock has ris...

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    34,00 €
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  5. The Airbnb Way The Airbnb Way

    The Airbnb Way

    Joseph A Michelli
    McGraw Hill LLC
    14.10.2019

    New from bestselling author Joseph Michelli!How Airbnb has disrupted the hospitality industry for...

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    26,50 €
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  6. Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges

    Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges

    Joseph A Michelli
    McGraw Hill LLC
    24.12.2020

    From business guru Joseph Michelli-the leadership lessons needed to thrive beyond the greatest bu...

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    23,50 €
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  7. Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People

    Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People

    Joseph A Michelli
    McGraw Hill LLC
    03.09.2013

    Lead Your Business the Starbucks WayForeword by Herve Humler, President and COO, The Ritz-Carlton...

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    25,50 €
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  8. Leading the Starbucks Way (Pb) Leading the Starbucks Way (Pb)

    Leading the Starbucks Way (Pb)

    Joseph A Michelli
    McGraw Hill LLC
    08.09.2023

    Foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C.

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    27,00 €
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  9. Customer Magic - The Macquarie Way Customer Magic - The Macquarie Way

    Customer Magic - The Macquarie Way

    Joseph A Michelli
    Blackstone Publishing
    28.05.2024

    Customer Magic--The Macquarie Way shines a light on how an Australian technology company grew fro...

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    19,00 €
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  10. All Business Is Personal All Business Is Personal

    All Business Is Personal

    Joseph A Michelli
    Benbella Books
    13.05.2025

    'Drawing lessons from the industry-leading business practices at One Medical, a brand transformin...

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    28,50 €
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  11. Das Starbucks-Geheimnis Das Starbucks-Geheimnis

    Das Starbucks-Geheimnis

    Joseph A Michelli
    Redline Verlag
    18.02.2008

    Lernen von der bekanntesten Kaffeehaus-Kette der Welt. Überraschen, begeistern, genießen: In 15 J...

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    19,90 €
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